Professional Summary

Strategic AI & Cloud Engineer with 20+ years of leadership, business strategy, and problem-solving experience across multiple industries.

Experienced Digital Transformation Leader blending business knowledge with AI, cloud, and automation to deliver measurable process improvements. Passionate about rethinking how work gets done through curiosity, experimentation, and research—energized by trying new ideas, updating outdated methods, and embracing change, even when difficult.

Skilled in aligning digital tools with operational goals across manufacturing, cybersecurity, and education. With years of experience in enterprise training and human-centered design, Ever-curious and eager to evolve legacy thinking, I introduce innovations with thoughtful awareness of resistance to change—bridging systems and people through creative, human-centered engagement, preparing stakeholders through proactive planning and empathetic engagement.

Grounded in leadership across corporate and nonprofit sectors—including as COO of a nationwide NGO—I combine innovation with strategic oversight and stakeholder alignment. Highlights include leading teams of up to 18, managing projects across Malaysia, the Middle East (GCC), APAC, EMEA, and globally, securing RM 1.5M+ in funding, and developing scalable digital solutions.

Skills (Technical & Non-technical)

Technical Fluency:
Data Extraction, Transformation & Analysis, Python, SQL, AI tools (LangChain, OpenAI), Model Training Concepts (Supervised, Unsupervised, RL), NLP (NLTK, Hugging Face), Generative AI (Stable Diffusion, LLMs), AWS AI/ML (SageMaker, Bedrock), Cloud (AWS, GCP), ECM (OpenText), Automation (Apps Script, AppSheet)

Vision & Strategy:
Digital Transformation Planning, Process Reinvention, Innovation Enablement.

Human-Centered Integration:
Change Management, Enterprise Training, Stakeholder Engagement.

Industry Insight:
Manufacturing, Cybersecurity, Education, Oil & Gas, Nonprofit. 

Professional Experience Summary

• Head of Digital Transformation & Innovation | SMH Rail Sdn Bhd | 2023 – 2024
• Technology Solutions Consultant / Pre-Sales (ECM) | Cardtrend Systems Sdn Bhd | 2022 – 2023
• Chief Operating Officer (COO) | (EWRF) | 2017 – 2022
• Learning & Development Specialist | Society of Petroleum Engineers (SPE) | 2012 – 2015
• Head of Advanced Training Centre for Cybersecurity | EC-Council | 2009 – 2012
• Senior Training Producer & Business Development Manager | Marcus Evans Group | 2006 – 2009
• Quantity Surveyor | Muhibbah Engineering & Struktur Evolusi Sdn Bhd | 2001 – 2006

Education & Certifications

• BSc (Hons) in Quantity Surveying, (UK)
• AWS Certified Cloud Practitioner by Amazon Web Services (AWS)
• AWS Certified AI Practitioner by Amazon Web Services (AWS)
• Google Data Analytics Professional Certificate by Coursera
• EC-Council Ethical Hacking Essentials by Coursera
• Building No-Code Apps with AppSheet (Google Workspace) by Coursera
• Generative AI for Everyone by DeepLearning.AI

Career Journey & Leadership Roles

Over the years, I have held leadership roles across technology consulting, enterprise content management, training & development, and executive management as listed below.

Head of Digital Transformation & Innovation

SMH Rail Sdn Bhd 2023 – 2024

• Recruited and trained a team of two junior developers & machine learning / AI interns as part of the Digital Transformation team.
• Led enterprise-wide digital transformation, data migration, application development, and automation to optimize operations with Google Workspace & Microsoft.
• Drove end-to-end digital transformation across global manufacturing operations, embedding AI, ECM, and automation into daily workflows.
• Designed & implemented a full-stack app development for MRT inspection processes and developed & proposed Cybersecurity Policy based on NIST CSF, aligning with Malaysia’s Cyber Security Act 2024.
• Worked across departments and continents to ensure adoption, combining process familiarity with empathetic change management.

Technology Solutions Consultant / Pre-Sales

Cardtrend Systems 2022 – 2023

• Advised enterprise clients on AI & cloud-based automation, providing tailored solutions using OpenText ECM & VIM.
• Led stakeholder engagement & pre-sales consulting, simplifying technical concepts for business decision-makers.
• Orchestrated successful digital transformation summits, driving business engagement and solution adoption.

Chief Operating Officer (COO)

The Education, Research & Welfare Foundation (EWRF) 2017 – 2022

• Led a team of 18+ members and managed large-scale community development programs.
• Secured RM 1.57 million in funding and sponsorships.
• Launched nationwide education campaigns, increasing enrollment in Technical & Vocational Education (TVET) programs by 230%.
• Designed and maintained the organization’s website, generating RM 6,500 in donations within four months.

Regional Learning & Development Specialist

Society of Petroleum Engineers (SPE) (2012 – 2015)

• Led global training programs for the upstream oil & gas sector.
• Expanded training reach by 400% in one year through strategic partnerships.

Head of Advanced Training Centre for Cybersecurity

EC-Council 2009 – 2012

• Designed masterclass courses in ethical hacking, penetration testing, and cybersecurity risk management.
• Organized Hacker Halted Conference 2010 (Miami), attracting cybersecurity professionals worldwide.

Senior Training Producer & Business Development Manager

Marcus Evans Group | 2006 – 2009

● Designed, developed and executed global training programs in technology, finance, and oil & gas industries.
● Successfully negotiated and secured partnerships with high-profile trainers and industry leaders.
● Expanded business development efforts, leading to a significant revenue increase in corporate training.

Quantity Surveyor

Muhibbah Engineering & Struktur Evolusi  2001 – 2006

• Led cost estimation and financial control for large-scale infrastructure projects.
• Managed key projects like Putrajaya Wawasan Bridge (RM 78M), Northport Wharf Extension (RM 134M), and Rawang-Ipoh Double Tracking Railway.